Mediator Profile Page

Mrs. Michelle Wong

Direct Link

Michelle-Wong

Phone Number

(+65) 6533-6451

Mobile Number

(+65) 9644-6484

Fax Number

(+65) 6532-4566

Direct Line

(+65) 9644-6484

Website

http://www.resolvers.com.sg/

Vide Profile Link

https://www.linkedin.com/in/wimiwo/

Address

112 Robinson Road
#14-02 Robinson 112
Singapore, Singapore 068902
Singapore

Qualified By

Singapore Mediation Centre

Experience Qualification Path

Mediator Level 4

Mediation Location(s)

Singapore

Mediation Language(s)

Chinese
English
Cantonese

Intercultural Experience

1994: National University of Singapore -- Japan Airlines Scholarship in Tokyo, Japan at 上智大学
1997~2001: Regional Product Management at Hewlett-Packard (Far East) [Asia-Pacific]
2008~2011: Regional General Management at Jardin-Smith International Pte Ltd [Singapore, Kuala Lumpur, Hong Kong]
2015: Harvard Law School's Program on Negotiation -- Mediation, and Negotiation Programs in Cambridge, Massachusetts, USA
2016: International Chamber of Commerce's International Commercial Mediation Competition in Paris, France
2016: Singapore Management University -- Teaching Assistant (Legal Study Mission - Hong Kong) in Hong Kong at 香港大学

Current Position and Background

Director and Mediator at Resolvers Pte Ltd
Family Mediator and Associate Mediator at Singapore Mediation Centre
Mediator at the State Courts' Centre for Dispute Resolution
Mediator at the Community Mediation Centre
Mediator at the Consumers' Association of Singapore
Associate at the Singapore Institute of Arbitrators
Trainer at Singapore International Mediation Institute

1996: National University of Singapore -- Bachelor of Arts (Political Science | Public Policy and Administration)
2003: National Institute of Education, Singapore -- Post-Graduate Diploma in Education (Secondary)
2006: James Cook University -- Master of Education (Learning Technology)
2015: Harvard Law School's Program on Negotiation -- Mediation, and Negotiation Programs
2017: Singapore Management University (Law) -- Juris Doctor
2017: National University of Singapore (Law) -- Graduate Certificate in International Arbitration

Mediation Practice Area(s)

Commercial, general
Community
Family
Social
Business To Community
Fast Moving Consumer Goods
Technology

Main Mediation Practice Area Description

With fourteen years in the private sector managing sale of goods within the Asia-Pacific region, and managing business operations in three jurisdictions, I have the experience to understand general commercial and civil disputes.
Further, with six years in the public sector focused on general education, I have the experience to understand many issues that relate to the education industry.
As a mother of three sons (aged 13, 17 and 19 in '17) who was a qualified and experienced educator, I can understand familial matters and, relate with children to function effectively as a family mediator.

Mediation Experience

2013 ~ 2015: Mediated in the State Courts' Small Claims Tribunal
2015 ~ : Mediate in the Singapore Mediation Centre
2015 ~ : Mediate in the Community Mediation Centre
2015 ~ : Mediate in the Consumers' Association of Singapore
2016 ~ : Mediate in the State Courts' Centre for Dispute Resolution (Magistrate's Complaints)
Settlement Rate = 76.5%

Mediation Style(s)

Facilitative
Evaluative
Transformative

Mediation Style Description

While my mediation training at the Singapore Mediation Centre was facilitative, my mediation training at Harvard University was transformative. I can adapt to the situation and adopt the necessary style. My primary focus remains to understand and to facilitate so as to meet, as far as is possible, the interests of the parties.

Code of Professional Conduct

Singapore Mediation Centre's Mediator's Code of Conduct

Complaint Process

Via Singapore Mediation Centre

Professional Indemnity Insurance

Unavailable in Singapore

Feedback Digest

Latest Update 19 January 2018

Professional Affiliation

Fellow Member of the Singapore Institute of Arbitrators
Accredited Family Mediator of the Singapore Mediation Centre
Accredited Associate Mediator of the Singapore Mediation Centre

Fee Rate

S$400 per hour for mediation of case
S$200 per hour for pre-mediation review of case

Mediation Education and Training

Associate Mediator Accreditation at Singapore Mediation Centre
Family Mediator Accreditation at Singapore Mediation Centre
Mediation Program at Harvard Law School's Program on Negotiation

Mediation Teaching and Mentoring

Coaching at Singapore Mediation Centre
Assessing at Singapore Mediation Centre
Training at Singapore International Mediation Institute

Mediation Publications

"Learning from the Hong Kong Experience to Propose a Mediation and an Apology Law for Singapore" in Singapore International Mediation Institute's Contemporary Issues in International Mediation (Volume 2, 2017)